ASM0004 | Advanced Office Management & Administration Skills

Start End Duration Venue Fees
19 Jan 2020 30 Jan 2020 2 Weeks Dubai $6,900 Register
10 Feb 2020 21 Feb 2020 2 Weeks Ankara $7,300 Register
23 Mar 2020 03 Apr 2020 2 Weeks Cape Town $9,000 Register
12 Apr 2020 23 Apr 2020 2 Weeks Dubai $6,900 Register
11 May 2020 22 May 2020 2 Weeks London $7,900 Register
14 Jun 2020 25 Jun 2020 2 Weeks Cairo $6,400 Register
20 Jul 2020 31 Jul 2020 2 Weeks Kuala Lumpur $7,300 Register
23 Aug 2020 03 Sep 2020 2 Weeks Abu Dhabi $6,900 Register
13 Sep 2020 24 Sep 2020 2 Weeks Hurghada $6,400 Register
19 Oct 2020 30 Oct 2020 2 Weeks Istanbul $7,300 Register
16 Nov 2020 27 Nov 2020 2 Weeks California $10,000 Register
21 Dec 2020 01 Jan 2021 2 Weeks Beijing $9,000 Register


PROGRAM'S BACKGROUND


In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one week training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organizational and time management competencies.

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities. In this program you will learn how to:

›       Prioritize your daily responsibilities to achieve maximum output

›       Streamline your work practices and office environment

›       Communicate effectively and assertively at all levels

›       Understand yourself and others thereby improving interactions and relationships

›       Use techniques to help you think creatively, solve problems, plan, and make decisions

PROGRAM'S OBJECTIVES


This Program’s Attendees Will Be More Able To:

›       Learn how to prioritize and cope with multiple tasks

›       Learn how to think as a manager – planning, making decisions and solving problems

›       Learn how to improve their communication skills to enhance their relationships

›       Learn to manage your thoughts and feelings and improve self-confidence

›       Learn how to be assertive and therefore more effective in the workplace

›       Understand and develop intrapersonal and interpersonal skills

PROGRAM'S ATTENDEES


›       Administrative Professionals

›       Secretaries

›       Personal Assistants

›       Administrative Executives

PROGRAM'S OUTLINE


TAKING CONTROL OF YOUR WORK LIFE

›       Introductions – Getting to know each other

›       Understanding and clarifying purpose, vision and mission

›       External and internal customer service

›       The secret to working smarter rather than harder

›       Using high leverage activities to achieve more in less time

›       Controlling, prioritizing and organizing your work

›       Making a long term plan to create the best office in the company!

›       Streamlining your office systems

›       Getting your paperwork under control

›       Making your office user friendly and efficient

ESSENTIAL ADMINISTRATIVE SKILLS

›       Harnessing the power of the mind – through Mind Mapping Techniques

›       Right brain/left brain theory

›       Managing larger projects to meet deadlines

›       Planning skills – using a Gannt chart to chart work progress

›       Problem solving techniques

›       Becoming more proactive

›       Decision Making tools

›       Managing meetings effectively

›       Keeping minutes of a meetings

›       Working with more than one manager

VITAL COMMUNICATION SKILLS

›       Common communication mistakes

›       Different styles of communication

›       Communicating with Confidence

›       Learning to be more assertive

›       Win-win conflict resolution

›       The most effective way to say no

›       Understanding and using body language

›       Understanding gender differences in communication

›       Overcome biases and discomfort associated with exercising power

›       Understanding different personality types and how to deal with them

›       How to create an effective working relationship with any kind of boss

DEVELOPING AS A PROFESSIONAL

›       Listening skills – seeking to understand before being understood

›       The number one reason we don’t listen well

›       Creating a professional image

›       Leadership skills

›       Knowing and accepting yourself as a leader

›       Making things happen from anywhere in the organization

›       How to make presentations with confidence and power

›       Overcoming the fear of public speaking

›       Learn the essentials of planning a presentation

›       How to hold the attention of a group

›       Painless methods for giving corrective feedback

›       Best practices for delivering positive feedback

SELF-EMPOWERMENT & SELF-MANAGEMENT

›       Understanding the main causes of stress

›       How to build self-confidence and strength the ability to respond to difficult situations

›       How to relax and refresh the mind and body

›       The signs, symptoms, causes and triggers to stress

›       Why stress is a powerful messenger

›       How to break the vicious cycle of stressful thinking

›       The essential skills of emotional intelligence

›       Using emotional intelligence at work

›       Transforming fear and negativity and reactive-ness

›       Becoming a more proactive, responsible and self-aware person

›       Continuing Professional Development - where to go from here

ADDITIONAL DETAILS




Pioneers is a registered trademark © 2008-2018
Material published by Pioneers shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination; downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
P.O. Box 11111,
Ibn Al-Hakam Square, Helmyat El-Zaytoon, Cairo, Egypt
Tel: 002 01117866099 | 01117864455, Email: info@pioneerscenter.com
 

Benefits to Organization

1. The candidates will become competent, effective and productive on their jobs. This training program is useful for:
        · Competency building where existing employee is promoted or planned to be promoted.
        · Technical knowledge, skills and competencies.
        · Needs and expectations of the stakeholders/ customers both internal and external.
        · Opportunities to exceed stakeholder/ customer expectations.
2. Create a pool of trained manpower that can cost-effectively spread the knowledge to large number of employees inside the organization.
3. Our facilitators often act as mentors for your trained employees and thus provide a most effective way to ensure effective competency development and application by your motivated staff.
4. We adopted a one-to-one approach that can provide more room for your employees to work at their own pace and address individual needs more freely.

Benefits to the Individuals

1. The candidates will gain a multi-discipline understanding of the subject matter.
2. Have an individual action plan to take away that will help the candidates make a difference in their organizations. This will add value to the expertise and experience of the candidates’.
3. Be more able to enhance job satisfaction and reduce wasted time and effort.
4. Ensure that the candidates will know and appreciate the strategic imperatives that drive the organization's efforts in their relevant job area.
5. Be more able to align your roles and job requirements with the organization’s mission and vision.
6. Be more able to meet your deadlines and tasks and successfully complete any scorecard in a timely fashion.

Additional Benefits

1. Good & best industry practices.
2. Checklist approach for ease of understanding and practical application.
3. Latest technologies including information technology, quality assurance and methodology.
4. Quality assurance and quality improvement incorporated in each program.
5. One-to-one approach and small groups will lead to learner-centered environment.
6. Experienced and qualified instructors both academically and in practice.
7. Customized programs to meet and suit individual training needs.
8. Letters of recommendation for the exceptional performers.

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