SML0303 | Effective Communication Skills for Supervisors & Managers

Start End Duration Venue Fees
19 Jan 2020 23 Jan 2020 1 Week Dubai $3,900 Register
02 Feb 2020 06 Feb 2020 1 Week Cairo $3,600 Register
02 Mar 2020 06 Mar 2020 1 Week Kuala Lumpur $4,100 Register
20 Apr 2020 24 Apr 2020 1 Week Istanbul $4,100 Register
11 May 2020 15 May 2020 1 Week London $4,900 Register
08 Jun 2020 12 Jun 2020 1 Week Bangkok $4,500 Register
06 Jul 2020 10 Jul 2020 1 Week Singapore $4,800 Register
02 Aug 2020 06 Aug 2020 1 Week Alexandria $3,600 Register
06 Sep 2020 10 Sep 2020 1 Week Abu Dhabi $3,800 Register
26 Oct 2020 30 Oct 2020 1 Week Barcelona $4,900 Register
01 Nov 2020 05 Nov 2020 1 Week Sharm Sheikh $3,900 Register
07 Dec 2020 11 Dec 2020 1 Week Cape Town $5,000 Register


PROGRAM'S BACKGROUND


Self-mastery is not achieved by accident; it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, so we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program you will learn a great deal about yourself, how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills and through that process you will learn how to lead others with great skill.

PROGRAM'S OBJECTIVES


This Program’s Attendees Will Be More Able To:

›       Develop the necessary skills to become better communicators

›       Analyze the basic principles underlying interpersonal communication and human behavior

›       Understand the verbal and non-verbal components of the human communication process

›       Identify personal listening styles and cite different approaches to improve listening skills

›       Apply effective ways to deal with conflict on the job

›       Learn how to give and receive criticism in a constructive manner

PROGRAM'S ATTENDEES


›       Employees

›       Supervisors

›       Managers

›       Anyone who wish to improve their communication and interpersonal skills when dealing with different people on and off the job

PROGRAM'S OUTLINE


›       The process of human communication

›       Barriers to communication

›       Overcoming these barriers

›       Verbal and non-verbal elements

›       One-way versus two-way communication

›       The importance of listening

›       The personal listening profile

›       Tips to improve active listening skills

›       Dealing with difficult people

›       Ways to cultivate and improve interpersonal relationships

›       Managing conflict

›       Resolving conflict

›       Constructive criticism and feedback

›       How to give criticism

›       How to receive criticism

›       Assertive communication

›       Assertive versus passive

›       Assertive versus aggressive

›       Communication and human behavior

›       Types of influencing behavior

›       The significance of perception in human relationships

›       The process of dealing with differences

ADDITIONAL DETAILS




Pioneers is a registered trademark © 2008-2018
Material published by Pioneers shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination; downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
P.O. Box 11111,
Ibn Al-Hakam Square, Helmyat El-Zaytoon, Cairo, Egypt
Tel: 002 01117866099 | 01117864455, Email: info@pioneerscenter.com
 

Benefits to Organization

1. The candidates will become competent, effective and productive on their jobs. This training program is useful for:
        · Competency building where existing employee is promoted or planned to be promoted.
        · Technical knowledge, skills and competencies.
        · Needs and expectations of the stakeholders/ customers both internal and external.
        · Opportunities to exceed stakeholder/ customer expectations.
2. Create a pool of trained manpower that can cost-effectively spread the knowledge to large number of employees inside the organization.
3. Our facilitators often act as mentors for your trained employees and thus provide a most effective way to ensure effective competency development and application by your motivated staff.
4. We adopted a one-to-one approach that can provide more room for your employees to work at their own pace and address individual needs more freely.

Benefits to the Individuals

1. The candidates will gain a multi-discipline understanding of the subject matter.
2. Have an individual action plan to take away that will help the candidates make a difference in their organizations. This will add value to the expertise and experience of the candidates’.
3. Be more able to enhance job satisfaction and reduce wasted time and effort.
4. Ensure that the candidates will know and appreciate the strategic imperatives that drive the organization's efforts in their relevant job area.
5. Be more able to align your roles and job requirements with the organization’s mission and vision.
6. Be more able to meet your deadlines and tasks and successfully complete any scorecard in a timely fashion.

Additional Benefits

1. Good & best industry practices.
2. Checklist approach for ease of understanding and practical application.
3. Latest technologies including information technology, quality assurance and methodology.
4. Quality assurance and quality improvement incorporated in each program.
5. One-to-one approach and small groups will lead to learner-centered environment.
6. Experienced and qualified instructors both academically and in practice.
7. Customized programs to meet and suit individual training needs.
8. Letters of recommendation for the exceptional performers.

Program Categories