ASM0008 | Efficient Administration & Office Skills for Specialists

Start End Duration Venue Fees
27 Jan 2020 14 Feb 2020 3 Weeks Barcelona $11,500 Register
09 Feb 2020 27 Feb 2020 3 Weeks Alexandria $9,500 Register
15 Mar 2020 02 Apr 2020 3 Weeks Abu Dhabi $10,500 Register
13 Apr 2020 01 May 2020 3 Weeks Istanbul $11,000 Register
25 May 2020 12 Jun 2020 3 Weeks New York $14,000 Register
22 Jun 2020 10 Jul 2020 3 Weeks Cape Town $13,000 Register
27 Jul 2020 14 Aug 2020 3 Weeks London $11,500 Register
09 Aug 2020 27 Aug 2020 3 Weeks Cairo $9,500 Register
07 Sep 2020 25 Sep 2020 3 Weeks Jakarta $11,600 Register
11 Oct 2020 29 Oct 2020 3 Weeks Dubai $10,500 Register
09 Nov 2020 27 Nov 2020 3 Weeks Adana $11,000 Register
07 Dec 2020 25 Dec 2020 3 Weeks Kuala Lumpur $11,000 Register


PROGRAM'S BACKGROUND


Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organization’s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organization. You can then rise above being what has been perceived as just being “professional” but to the next higher level of being “progressive and competent”.

In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organizational and time management competencies.

Any role where you support the efficient and effective running of an organization relies on you having a good set of administration skills and a great attitude. This course has been designed to provide administrators, assistant administrators, personal assistants, secretaries and anyone else in an administrative support role a set of skills and an attitude so they and operate in an efficient manner.

PROGRAM'S OBJECTIVES


This Program’s Attendees Will Be More Able To:

›       Demonstrate an understanding of the modern administrator’s highly needed abilities.

›       Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

›       Apply professional business-writing techniques in writing e-mails.

›       Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.

›       Handle telephone calls properly and professionally.

›       Develop self-management and deal with time wasters.

›       Practice memory-enhancement techniques with several reinforcement methods and exercises.

›       Communicate more effectively and with confidence when carrying out their work

›       Handle work more effectively and efficiently

›       Deal with others effectively minimizing situations involving conflict and stress

›       Adopt a professional manner when using the telephone

›       Have more skills and tips that will enhance their productivity

PROGRAM'S ATTENDEES


›       Administrators

›       Assistant administrators

›       Secretaries

›       Personal Assistants and any other person in an administration/coordinator role who want to be more efficient and effective in their work.

›       Also, those with the potential of becoming administrators can benefit from this program

PROGRAM'S OUTLINE


THE ADMINISTRATOR AS PART OF THE SUPPORT TEAM

›       Understanding your Role within your Team

›       Building an Excellent Professional Image

›       Strategies for an Outstanding Team-Player

›       Having the Right Attitude to Excel

THE MODERN ADMINISTRATOR’S HIGHLY NEEDED ABILITIES

›       Adaptability to a Changing Office Environment

›       Maturity and Political Skills

›       Seeing through Obstacles and Building on Talents and Strengths

VERBAL COMMUNICATION

›       Building Excellent Relations with Boss and Colleagues

›       Overcoming Communication Barriers

›       Communicating with Assertiveness and Self-Confidence

›       Strategies for Greater Visibility and Influence

EFFECTIVE WRITTEN COMMUNICATION

›       Ingredients of a Professional Written Document

›       Dos and Don’ts of Business Writing

›       Email Writing Principles and Etiquette

TELEPHONE HANDLING BEST PRACTICES

›       Professional Telephone Behavior

›       Key Competencies for Success

›       The Can-Do, Service-Driven Approach

›       Handling Difficult Callers

EFFECTIVE TIME PLANNING

›       Identifying and Controlling your Time Wasters

›       Setting your Priorities and Working Standards

›       Maximizing your Efficiency

›       Planning and Organizing a Productive Work-Day

MEMORY REINFORCEMENT TECHNIQUES

›       Your Memory as a Business Tool

›       Daily Memory Practice and Training

›       Remembering “By Association”

›       Using Acronyms and the Method of Loci

YOUR BUSINESS ENVIRONMENT AND RESPONSIBILITIES AT WORK

›       The organizations purpose and values

›       Where your supporting role fits in

›       Your attitude to work

›       Your learning style

›       Current skills, experience and knowledge

›       Adaptability and its importance

›       Why IMPACT is so important

ORGANIZATION & PLANNING SKILLS

›       Managing your workload – priorities

›       The 6 Questions

›       Using your Time Effectively – time wasters, procrastination, having a good personal operating system

›       Great techniques for planning and organization

›       Organizing meetings and events

›       Role plays

COMMUNICATION & PRESENTATION SKILLS

›       Good listening and questioning skills

›       Professional Telephone behavior

›       Overcoming Communication Barriers

›       Effective email and writing skills

›       Assertiveness Skills

›       Role plays

TEAM WORKING

›       Understanding Personalities

›       Managing your relationships

›       Handling difficult people

›       Controlling stress

›       Dealing with conflict

›       Working within a team

›       Emotional Intelligence

SELF-DEVELOPMENT

›       Positive approach to development

›       Techniques to improve your skills – memory, competencies, organization

›       Confidence and self-belief

›       Appraisals and feedback

›       Your Personal Development Plan

ADDITIONAL DETAILS


The program is designed to give the participants enhanced practical learning through use of a variety of activities; individual and group exercises, question and answers opportunities, presentation to each style of participant learning. The sessions will be interactive and optimize the experiential learning process. Each delegate will leave with a personal development plan on how they will use the learning outcomes.



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All rights reserved. Any unauthorized copying, distribution, use, dissemination; downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
P.O. Box 11111,
Ibn Al-Hakam Square, Helmyat El-Zaytoon, Cairo, Egypt
Tel: 002 01117866099 | 01117864455, Email: info@pioneerscenter.com
 

Benefits to Organization

1. The candidates will become competent, effective and productive on their jobs. This training program is useful for:
        · Competency building where existing employee is promoted or planned to be promoted.
        · Technical knowledge, skills and competencies.
        · Needs and expectations of the stakeholders/ customers both internal and external.
        · Opportunities to exceed stakeholder/ customer expectations.
2. Create a pool of trained manpower that can cost-effectively spread the knowledge to large number of employees inside the organization.
3. Our facilitators often act as mentors for your trained employees and thus provide a most effective way to ensure effective competency development and application by your motivated staff.
4. We adopted a one-to-one approach that can provide more room for your employees to work at their own pace and address individual needs more freely.

Benefits to the Individuals

1. The candidates will gain a multi-discipline understanding of the subject matter.
2. Have an individual action plan to take away that will help the candidates make a difference in their organizations. This will add value to the expertise and experience of the candidates’.
3. Be more able to enhance job satisfaction and reduce wasted time and effort.
4. Ensure that the candidates will know and appreciate the strategic imperatives that drive the organization's efforts in their relevant job area.
5. Be more able to align your roles and job requirements with the organization’s mission and vision.
6. Be more able to meet your deadlines and tasks and successfully complete any scorecard in a timely fashion.

Additional Benefits

1. Good & best industry practices.
2. Checklist approach for ease of understanding and practical application.
3. Latest technologies including information technology, quality assurance and methodology.
4. Quality assurance and quality improvement incorporated in each program.
5. One-to-one approach and small groups will lead to learner-centered environment.
6. Experienced and qualified instructors both academically and in practice.
7. Customized programs to meet and suit individual training needs.
8. Letters of recommendation for the exceptional performers.

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