PROGRAM'S BACKGROUND

It has been said that all business is a conversation, and that it is the ability of people at all levels in an organization to create and maintain a rich conversation with each other and with other businesses that ultimately creates business success. That conversation relies on excellent communication skills. The best and most charismatic leaders are abundantly skilled communicators, able to coordinate and lead their teams because they create an environment in which others genuinely want to work. The best and most skilled coordinators are able to manage time, people and priorities, influence at all levels, and still display a sense of leadership which makes others want to follow them.

Making things happen: Increasing your influence in meetings, negotiations, presentations, and in the office through calm, clear and confident communication. Perhaps more than any other skill your ability to communication confidently in a wide variety of situations can move you forward at work and increase your personal satisfaction and peace of mind. This program is designed especially for women, to enable them to take advantage of their natural communication strengths whilst adapting strategies appropriate to the business environment. You will learn how to communicate in a calm, confident, clear and competent manner; in meetings; in presentations; in negotiations; and win the co-operation, respect and trust of your colleagues.

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Raise self-awareness to understand their strengths and skills gaps as leaders and coordinators

›       Have learnt practical ways of addressing their skills gaps

›       Understand the subjective experience of others and how to respond to it

›       Demonstrate advanced communication skills, both verbally and non-verbally

›       Coordinate people, events and projects with confidence

›       Manage time and teams effectively

›       Understand what motivates people at work and how to increase their motivation

›       Be aware of the latest leadership theories and their practical application in the workplace

›       Know your personal communication strengths and weaknesses

›       Increase your self-confidence and self-esteem

›       Learn to express yourself with coolness, confidence and clarity

›       Improve your ability to influence others and get things done

›       Learn how to handle difficult people and situations with grace

›       Learn to say no and survive 

PROGRAM'S ATTENDEES

›       Team Leaders & Directors

›       Superintendents & Departmental Managers

›       Supervisors & General Supervisors

›       HR & Management Professionals

›       Senior Personnel & Front Line Supervisors

›       Project Managers, Project Engineers & Planners

›       Strategic Planning Personnel

›       Presidents and Vice Presidents

›       Executives & OE Champions

›       Anyone who supervises other people and processes and give them pure communication and leadership skills to enable them to have the capacity to both lead and manage people

›       Anyone who feels improved communications skills will help them get ahead at work 

PROGRAM'S OUTLINE

WHO DO YOU THINK YOU ARE?

›       Self-awareness

›       Personal profiling

›       Assessing your current leadership style

›       Assessing your abilities as a coordinator

›       Your preferred team role

›       Your own communication style

ENRICHING YOUR COMMUNICATION SKILLS

›       Subjective experience and communication

›       Advanced language patterns for influence

›       Questioning and listening skillfully

›       Motivation and behavioral drivers

›       Hygiene factors and motivators

›       Glaser’s innate drivers

›       Filters of experience

›       The emotional loop

SELF-CONFIDENT COMMUNICATION

›       What is self-confident communication?

›       Recognize your communication strengths and weaknesses

›       Why women adopt passive communication styles

›       The difference between real confidence and aggression

›       A self-test to determine how assertive you are now

›       Practicing assertive behaviors in challenging situations

›       Overcome obstacles to assertiveness skills for women

›       Build and project a positive self-image

›       How stress can ruin our communications

›       Assessing your stress level and managing your stress reactions

›       How to get over the need to be liked all the time

›       Role models for confident women

›       Self-esteem as the foundation of confident communication

›       Self-belief and Self-confidence

›       Knowing your rights

THE ESSENTIALS OF ASSERTIVE COMMUNICATION

›       Choosing words which convey power and confidence

›       What does your voice say about you?

›       Listening skills

›       The number one reason we don’t listen well

›       Improve your concentration

›       Physical assertiveness

›       Dealing with people who invade your space

›       How to read and use body language to your advantage

›       Learn how to say no to additional work

›       How to project a confident, professional image

›       Essential assertiveness techniques

›       Expressing yourself in meetings

›       Getting your message across without being interrupted

›       How to get people to take you seriously

THE SKILLS OF THE COORDINATOR

›       Time management

›       Prioritization

›       Team working skills

›       Essentials of project management

›       Meeting management

›       Effective use of IT to support coordination activities

THE MODERN LEADER

›       The 10 intelligences

›       Exploring emotional intelligence

›       Emotional intelligence and leadership

›       Theory X and Theory Y - push and pull leadership

›       Values and leadership

›       The culture of your organization

COMMUNICATING, COORDINATING & LEADING

›       What do people say about your team - and what do you want them to say?

›       Key challenges for your team and how to meet them

›       Case study - communicating, coordinating and leading in practice

›       Personal action planning

GETTING RESULTS - THE ART OF NEGOTIATION

›       Where can we use negotiation skills?

›       Basic negotiation concepts

›       Preparing for negotiation, understand yours and others needs and motivations

›       Male and female style differences - what to watch out for

›       Anticipating and preparing for challenges

›       How to stay focused and avoid the trap of getting along instead of getting what you want

›       Developing creative solutions and win-win options

›       How to be fair without giving in

›       The delay tactic

›       Overcoming barriers to successful negotiations

›       Reading non-verbal communications and hidden meanings in meetings

›       Changing the climate, creating trust, support and cooperation

HANDLING YOURSELF PROFESSIONALLY IN DIFFICULT SITUATIONS

›       How to mentally prepare for a difficult confrontation

›       Staying calm and in control in chaos

›       Giving criticism or feedback to your equals and subordinates

›       How to accept criticism without getting emotional

›       Deciding on, sticking to, clear boundaries and being happy to defend your position, even if it provokes conflict

›       Assertive confrontation

›       Understanding and dealing with different personality types

›       Dealing with bigoted behavior

›       Using empathy to defuse aggressive people

›       Specific techniques for dealing with lying, guilt trips and unreasonable requests

›       How to avoid inconsistent behaviors that make it harder for you to set limits the next time

PRESENTING YOURSELF WITH CALM, CONFIDENT COMPETENCE

›       How to make presentations with confidence and power

›       Overcoming the fear of public speaking

›       Learn the essentials of planning a presentation

›       How to hold the attention of a group

›       Getting noticed and getting ahead through speaking up

›       Painless methods for giving corrective feedback

›       Best practices for delivering positive feedback

›       Continuing Professional Development

ADDITIONAL DETAILS