ASM0001 | Office Management & Modern Administration Skills

Start End Duration Venue Fees
05 Jan 2020 16 Jan 2020 2 Weeks Cairo $6,400 Register
03 Feb 2020 14 Feb 2020 2 Weeks Barcelona $7,900 Register
01 Mar 2020 12 Mar 2020 2 Weeks Dubai $6,900 Register
05 Apr 2020 16 Apr 2020 2 Weeks Sharm Sheikh $6,800 Register
04 May 2020 15 May 2020 2 Weeks Kuala Lumpur $7,200 Register
01 Jun 2020 12 Jun 2020 2 Weeks Beijing $9,000 Register
06 Jul 2020 17 Jul 2020 2 Weeks Istanbul $7,300 Register
03 Aug 2020 14 Aug 2020 2 Weeks California $10,000 Register
07 Sep 2020 18 Sep 2020 2 Weeks Cape Town $8,000 Register
05 Oct 2020 16 Oct 2020 2 Weeks Singapore $8,000 Register
23 Nov 2020 04 Dec 2020 2 Weeks London $7,900 Register
06 Dec 2020 17 Dec 2020 2 Weeks Alexandria $6,400 Register


PROGRAM'S BACKGROUND


The program covers a wide range of interrelated topics critical to the effectiveness of office personnel and administrative staff in meeting their roles and maximizing their contribution to their teams and organizations. Emphasis is placed on building on existing good practice and on recognizing areas where improvements can be made and developing strategies accordingly. Emphasis is also placed on managing the network of relationships and inter-personal skills and communication

This is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organization’s  success. In this program participants learn how to:

›       Manage a network of working relations

›       Communicate effectively

›       Manage time for yourself and others

›       Manage the performance of admin staff

›       Improve written communications

›       Manage and present information

›       Organize and improve office systems

PROGRAM'S OBJECTIVES


This Program’s Attendees Will Be More Able To:

›       Extend their understanding of their roles and the key contribution they make to organizational success

›       Review their working relationships

›       Review and develop their personal organization, communication and interpersonal skills

›       Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

PROGRAM'S ATTENDEES


›       All administrative personnel

›       Administrative Assistants

›       Newly appointed to supervisory roles

›       Secretaries and PA’s within the office environment

›       Anyone who want to build on their skills and knowledge

PROGRAM'S OUTLINE


Program Introduction/Roles, Competences & Personal Effectiveness

›       Program introduction and objectives

›       Action planning

›       The competence model of skills, behaviors and values

›       Emotional and Chronistic Intelligence

›       Personal competence review

›       Time management constraints – resources, systems, other people and self

›       Handling requests and conflicting priorities

Team Working, Communication and Meetings

›       Team working and team roles

›       Briefing skills

›       Organizing and participating in meetings

›       Notes, minutes and follow-up

Managing Working Relationships/Communication Skills/Supervising Admin Staff

›       Delegation

›       Coaching and training colleagues and staff

›       Communication and listening skills

›       Building rapport

›       Developing a network of working relationships

›       Assertiveness and conflict

›       People problems and problem people

›       Helping others perform

›       Practical motivation

›       Criticism skills

Managing Time/Desk Management & Office Technology/Writing Skills

›       Planning and priority setting

›       Office layout and ergonomics

›       Managing the paper-load and developing paperless systems

›       Getting the best from office technology

›       Letter writing

›       E-mail efficiency and etiquette

›       Writing and editing reports

›       Proof-reading skills

›       Setting up/developing writing layout and style guidelines for the organization

›       Writing & designing presentation slides

Managing Information & Budgets/Improving Customer Service & Systems

›       Principles of information management

›       Interpreting and presenting statistical information

›       Designing and using graphs

›       Designing surveys, presenting findings and interpreting meaning

›       Basic concepts of financial management

›       Monitoring budgets and variance

›       Improving customer service and systems

›       Action planning

ADDITIONAL DETAILS




Pioneers is a registered trademark © 2008-2018
Material published by Pioneers shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination; downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
P.O. Box 11111,
Ibn Al-Hakam Square, Helmyat El-Zaytoon, Cairo, Egypt
Tel: 002 01117866099 | 01117864455, Email: info@pioneerscenter.com
 

Benefits to Organization

1. The candidates will become competent, effective and productive on their jobs. This training program is useful for:
        · Competency building where existing employee is promoted or planned to be promoted.
        · Technical knowledge, skills and competencies.
        · Needs and expectations of the stakeholders/ customers both internal and external.
        · Opportunities to exceed stakeholder/ customer expectations.
2. Create a pool of trained manpower that can cost-effectively spread the knowledge to large number of employees inside the organization.
3. Our facilitators often act as mentors for your trained employees and thus provide a most effective way to ensure effective competency development and application by your motivated staff.
4. We adopted a one-to-one approach that can provide more room for your employees to work at their own pace and address individual needs more freely.

Benefits to the Individuals

1. The candidates will gain a multi-discipline understanding of the subject matter.
2. Have an individual action plan to take away that will help the candidates make a difference in their organizations. This will add value to the expertise and experience of the candidates’.
3. Be more able to enhance job satisfaction and reduce wasted time and effort.
4. Ensure that the candidates will know and appreciate the strategic imperatives that drive the organization's efforts in their relevant job area.
5. Be more able to align your roles and job requirements with the organization’s mission and vision.
6. Be more able to meet your deadlines and tasks and successfully complete any scorecard in a timely fashion.

Additional Benefits

1. Good & best industry practices.
2. Checklist approach for ease of understanding and practical application.
3. Latest technologies including information technology, quality assurance and methodology.
4. Quality assurance and quality improvement incorporated in each program.
5. One-to-one approach and small groups will lead to learner-centered environment.
6. Experienced and qualified instructors both academically and in practice.
7. Customized programs to meet and suit individual training needs.
8. Letters of recommendation for the exceptional performers.

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