PROGRAM'S BACKGROUND

A diverse group of people work in security professions and with a variety of organizations and companies. These professionals need the opportunity to learn about and develop leadership knowledge and skills to enhance both personal and organizational performance. Security departments and their employees need these skills to allow for greater alignment with the organization's vision, mission and goals. Security professionals need to function effectively within the realm of the larger organization, so it is essential they have leadership skill and ability to lead their teams. In order to achieve a level of best practice in leadership, security professionals should understand the role of leadership as it applies to their industry, their organization and their team.

This program is designed to identify and equip delegates with techniques and ability to perform their duties using some of the current best practices in leadership. The program is an opportunity to develop leadership skills that will assist in working better together, learning to handle conflict situations, implementing time management techniques and understanding the need to have an attitude that is accepting of change. The program is structured to work in partnership with a more technical security issue management program, but is also appropriate as a separate leadership module. This highly interactive and hands-on program is designed to empower participants to have an opportunity to learn, understand and practice leadership techniques.

The program will identify best practices for leadership in security roles. Individuals will learn to identify leadership techniques in the security profession to assist them in leading security functions in an organisation. Delegates attending this program will gain a personal knowledge of security leadership, learn leadership skills to work better with colleagues increase their professional outlook and improve their ability to deal with organisational security. They will understand the difference between leadership and management and have skills to implement leadership strategies in the security profession.

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To Learn About:

›       Identify best leadership practices for security professionals

›       Learn to build communication strategies, vital to a successful and productive security team

›       Learn how leaders create rapport, build trust and establish credibility in a work group

›       Build positive interpersonal and influencing techniques in team relationships

›       Use techniques of effective and efficient time management

›       Develop strategies to deal with stress, conflict and change core competencies

›       Change management

›       Conflict management

›       Effective communication and methods for team cooperation

›       Human interaction and communication

›       Personal organization and time management

›       Diversity understanding

PROGRAM'S ATTENDEES

›       Security Supervisors

›       Security Officers

›       Facility Supervisors

›       Security Officers

›       HR and administrative Supervisors responsible for security

›       Health and Safety

›       Fire Personnel

›       Personnel who have been allocated 'potential' or specific tasks in an existing security program yet have had insufficient time to devote to the subject 

PROGRAM'S OUTLINE

LEADERSHIP CHALLENGES FOR THE SECURITY PROFESSIONAL IN OUR 24/7 21ST CENTURY

›       Introductions, goals and objectives of the program

›       Leadership challenges facing today’s chief security officer (CSO) and workforce

›       Position power& personal power

›       Strategic management vs. leadership

›       Overview of Leadership challenges in security management

›       Managing the new strategic risks

›       Leadership characteristics of security professionals in the 21^st century

›       Consider the seven demands of leadership in security work

LEADERSHIP DEMANDS & TIME MANAGEMENT ISSUES IN SECURITY

›       Leadership in security incident management

›       Leadership in command & control of security incidents

›       Leadership demands in security crisis management

›       Time management issues

›       Factors which contribute to time management problem

›       Identifying the way our approach to work affects the way we work

›       Suggestions for techniques which will help us manage our time

›       Several common time wasters

›       Proper delegation techniques

HOW POSITIVE INTERPERSONAL, INTERACTION & INFLUENCING SKILLS IMPROVES SECURITY WORK

›       Identification of interpersonal influencing skills

›       Engaging and channeling your new skills

›       Influencing meetings

›       What goes wrong in business meetings?

›       Planning& Preparation, the Agenda

›       Meeting Control - 13 points to make your meeting productive

›       Planning and Preparing to Influence

›       Influencing work situations

›       The persuasive Funnel and Rapport Breakers

›       Influencing Upwards

COMMUNICATIONS & SECURITY REPUTATION MANAGEMENT

›       Communication techniques - verbal, non-verbal and written

›       Who and when should the CSO communicate with?

›       Who are the identified stakeholders?

›       Each will demand a different message, at a different time

›       Communication and interaction openness develops trust

›       Understanding another’s type of interaction takes active listening

›       Interpersonal interaction preferences differ

›       Building and maintaining trust is vital for success

DEALING WITH STRESS, CONFLICT & CHANGE

›       What is stress and how can we deal with it better

›       What are typical stressors in security management

›       Recognizing stress and physical reactions to stress

›       Managing Conflict - Techniques to identify and resolve personal conflict

›       Conflict Management Styles and resolution

›       Recognizing response to and perceptions of change

›       Analyzing and preparing for the human reaction to change

ADDITIONAL DETAILS