PROGRAM'S BACKGROUND

Good communication and planning skills are essential qualities for administrative professionals to enable an organization to run smoothly. This comprehensive program elaborates on two key areas: good interpersonal working relationships to get the best out of other people, for example in teamwork, delegation, assertiveness, meetings and supporting presentations, and effective use of time, for example in setting priorities, managing interruptions, planning projects, developing efficient working practices and writing clearly. This interactive program is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams. The program’s highlights are:

›       Face-face communications

›       Telephone skills, teleconferencing and remote communications

›       Written communications

›       Meetings skills and supporting presentations

›       Interpersonal and influencing skills

›       Personal planning and time-management skills

›       Project planning and monitoring

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Review and develop their communication, interpersonal and planning skills

›       Review their appreciation of the basic principles involved

›       Take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

PROGRAM'S ATTENDEES

›       Administrative Professionals

›       Secretaries

›       Personal Assistants

›       Administrative Executives

PROGRAM'S OUTLINE

Face-to Face Communication & Interpersonal Skills

›       Barriers to effective communication and how to overcome them

›       Interpersonal skills and building working relationships

›       Delegation – giving and receiving

›       Assertive communication

›       Managing conflict

Planning & Time Management

›       Prioritizing

›       Handling and making requests

›       Personal planning tools and systems

›       Managing interruptions

›       Project planning and principles of CPA

Team-Working & Meetings

›       Team development and group dynamics

›       Constructive and inclusive discussions

›       Challenging ideas and getting agreement

›       Improving meetings

›       planning and preparation

›       participation and control

›       follow-up and meeting notes

Managing Information & Written Communication

›       Principles of information management (digesting information and making it meaningful)

›       Report writing (relevance, layout, structure)

›       Grammar & punctuation

›       Editing and proofreading skills

›       Writing e-mails and letters (style, tone, structure)

›       Other forms of written communication

Supporting Presentations/Improving Teamwork & Systems

›       Designing slides and incorporating graphics

›       Room setup, equipment and trouble shooting

›       Continuous improvement and creative thinking

›       Making a case

›       Program review

ADDITIONAL DETAILS