ASM0003 | Communication & Planning for Administrative Professionals

Start End Duration Venue Fees
02 Mar 2020 06 Mar 2020 1 Week London $4,900 Register
02 Aug 2020 06 Aug 2020 1 Week Alexandria $3,600 Register
03 Feb 2020 07 Feb 2020 1 Week Kuala Lumpur $4,100 Register
03 May 2020 07 May 2020 1 Week Cairo $3,600 Register
04 Oct 2020 08 Oct 2020 1 Week Abu Dhabi $3,800 Register
07 Jun 2020 11 Jun 2020 1 Week Dubai $3,800 Register
09 Nov 2020 13 Nov 2020 1 Week Bangkok $4,500 Register
12 Jan 2020 16 Jan 2020 1 Week Sharm Sheikh $3,900 Register
13 Apr 2020 17 Apr 2020 1 Week Barcelona $4,900 Register
13 Jul 2020 17 Jul 2020 1 Week Jakarta $4,900 Register
14 Sep 2020 18 Sep 2020 1 Week Istanbul $4,100 Register
14 Dec 2020 18 Dec 2020 1 Week New York $5,500 Register


PROGRAM'S BACKGROUND


Good communication and planning skills are essential qualities for administrative professionals to enable an organization to run smoothly. This comprehensive program elaborates on two key areas: good interpersonal working relationships to get the best out of other people, for example in teamwork, delegation, assertiveness, meetings and supporting presentations, and effective use of time, for example in setting priorities, managing interruptions, planning projects, developing efficient working practices and writing clearly. This interactive program is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams. The program’s highlights are:

›       Face-face communications

›       Telephone skills, teleconferencing and remote communications

›       Written communications

›       Meetings skills and supporting presentations

›       Interpersonal and influencing skills

›       Personal planning and time-management skills

›       Project planning and monitoring

PROGRAM'S OBJECTIVES


This Program’s Attendees Will Be More Able To:

›       Review and develop their communication, interpersonal and planning skills

›       Review their appreciation of the basic principles involved

›       Take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

PROGRAM'S ATTENDEES


›       Administrative Professionals

›       Secretaries

›       Personal Assistants

›       Administrative Executives

PROGRAM'S OUTLINE


Face-to Face Communication & Interpersonal Skills

›       Barriers to effective communication and how to overcome them

›       Interpersonal skills and building working relationships

›       Delegation – giving and receiving

›       Assertive communication

›       Managing conflict

Planning & Time Management

›       Prioritizing

›       Handling and making requests

›       Personal planning tools and systems

›       Managing interruptions

›       Project planning and principles of CPA

Team-Working & Meetings

›       Team development and group dynamics

›       Constructive and inclusive discussions

›       Challenging ideas and getting agreement

›       Improving meetings

›       planning and preparation

›       participation and control

›       follow-up and meeting notes

Managing Information & Written Communication

›       Principles of information management (digesting information and making it meaningful)

›       Report writing (relevance, layout, structure)

›       Grammar & punctuation

›       Editing and proofreading skills

›       Writing e-mails and letters (style, tone, structure)

›       Other forms of written communication

Supporting Presentations/Improving Teamwork & Systems

›       Designing slides and incorporating graphics

›       Room setup, equipment and trouble shooting

›       Continuous improvement and creative thinking

›       Making a case

›       Program review

ADDITIONAL DETAILS




Pioneers is a registered trademark © 2008-2018
Material published by Pioneers shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination; downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
P.O. Box 11111,
Ibn Al-Hakam Square, Helmyat El-Zaytoon, Cairo, Egypt
Tel: 002 01117866099 | 01117864455, Email: info@pioneerscenter.com
 

Benefits to Organization

1. The candidates will become competent, effective and productive on their jobs. This training program is useful for:
        · Competency building where existing employee is promoted or planned to be promoted.
        · Technical knowledge, skills and competencies.
        · Needs and expectations of the stakeholders/ customers both internal and external.
        · Opportunities to exceed stakeholder/ customer expectations.
2. Create a pool of trained manpower that can cost-effectively spread the knowledge to large number of employees inside the organization.
3. Our facilitators often act as mentors for your trained employees and thus provide a most effective way to ensure effective competency development and application by your motivated staff.
4. We adopted a one-to-one approach that can provide more room for your employees to work at their own pace and address individual needs more freely.

Benefits to the Individuals

1. The candidates will gain a multi-discipline understanding of the subject matter.
2. Have an individual action plan to take away that will help the candidates make a difference in their organizations. This will add value to the expertise and experience of the candidates’.
3. Be more able to enhance job satisfaction and reduce wasted time and effort.
4. Ensure that the candidates will know and appreciate the strategic imperatives that drive the organization's efforts in their relevant job area.
5. Be more able to align your roles and job requirements with the organization’s mission and vision.
6. Be more able to meet your deadlines and tasks and successfully complete any scorecard in a timely fashion.

Additional Benefits

1. Good & best industry practices.
2. Checklist approach for ease of understanding and practical application.
3. Latest technologies including information technology, quality assurance and methodology.
4. Quality assurance and quality improvement incorporated in each program.
5. One-to-one approach and small groups will lead to learner-centered environment.
6. Experienced and qualified instructors both academically and in practice.
7. Customized programs to meet and suit individual training needs.
8. Letters of recommendation for the exceptional performers.

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