PROGRAM'S BACKGROUND

Every now and then, somewhere in the world, a major data center suffers a major breakdown and loss of availability with an average downtime of 16 hours. In nearly every case these breakdowns are avoidable with better management practices and procedures in place. In many cases a large investment had been made in redundant power and cooling systems to prevent failure but poor operational systems meant a failure was inevitable.

This program will teach you how to reduce the chances of your data center becoming the next statistic. The program is derived from our practical experience as auditors for the Internet Exchange which is the largest internet exchange in the world, plus our experience of auditing large data centers and small computer rooms for customers both in the private and public sector around the World. This program will teach you how to measure your data center efficiency, identify where improvements can be made and reduce your CO2 contribution. This comprehensive program will show you how to manage your data center to improve reliability and security and maximize energy efficiency. You will learn exactly what documentation, policies and procedures you should have in place to ensure the smooth running of your facility.

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Learn about best practices associated with the operations and maintenance (O&M) processes for data center facilities

›       Know about the physical aspects of critical infrastructures, staffing considerations, and appropriate O&M processes, tools, and procedures necessary to support the demands of 7/24/forever expectations

PROGRAM'S ATTENDEES

›       Managers

›       IT managers

›       System administrators

›       Operators

›       Facilities

›       Estates teams

›       Consultants and contractors involved in the design, specification and operation of data centers and technical rooms

PROGRAM'S OUTLINE

›       Introduction to data center operational management

›       What is a data center?

›       Data center definition

›       Data center options

›       Growth and demand challenges

›       Understanding basic design principles

›       Identifying the business need

›       Building a business case

›       National and international standards

›       Site & building considerations

›       Criticality and availability

›       Physical infrastructure

›       Power infrastructure

›       Cooling infrastructure

›       Networking & IT

›       IT systems & services

›       Storage

›       IT security

›       Access & security

›       Project management

›       Business case and project phases

›       Triple constraints

›       Customer value

›       Quantitative risk analysis

›       Rolling wave planning

›       Decomposition

›       Managing the data center

›       Regulations, standards, processes

›       Management frameworks

›       Service life cycles

›       Meeting today’s needs

›       Moves, adds, changes

›       Energy efficiency

›       System availability

›       Decommissioning

›       Data center facility management

›       Transformation programs

›       Consolidation

›       Virtualization

›       Cloud computing

›       Relocation

›       Management tools

›       Data center service

›       Management (DCSM)

›       Capacity Management

›       Facility management

›       Asset management

›       Network management

›       Issues affecting reliability- why data centers fail?

›       Measuring and improving efficiency with the EU Code of Conduct

›       Documentation, policies and procedures

›       Security management

›       Operations management

›       Testing and maintenance

›       Monitoring, BMS and DCIM

›       Health and safety

›       Incident management, business continuity and disaster recovery

›       Capacity management

›       Change management

›       Supplier management lowering risk

›       Managing change

›       Preparing for the unexpected

›       Understanding the capacity of your data center

›       Maintaining an optimized computer room layout

›       Monitoring and keeping control of UPS, power supply and generator loads

›       Monitoring and keeping control of air conditioning capacity

›       Improving efficiencies and lowering energy consumption

›       Health and safety

›       Building regulations and complying with them

›       International and UK Standards

›       Control of cabling

›       EU Code of Conduct on data centers 

ADDITIONAL DETAILS