PROGRAM'S BACKGROUND

Delegates attending this program will better appreciate the knowledge, skills and competencies required to fulfill their current and future job/role requirements more effectively. They will be exposed to, and will have the opportunity to practice, sets of competencies that are an essential contribution towards achieving business objectives in a cost effective manner. They will have a better understanding of other people’s needs, perspectives, and how they may support and work with them to the benefit of all. The organization will see the benefits of integrating such fundamental behaviors towards the provision on an enhanced service and support to their line managers, colleagues and customers.

Attendance on this high level program will result in individuals being exposed to senior support staff from a wide range of organizations thereby creating a network of contacts. They will be introduced to a range of interpersonal and organizational competencies required to achieve superior performance in their support roles. This program rapidly develops the key skills and knowledge that enables new and developing office professionals to maximize their contribution in the workplace. The program shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization’s goals.

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace

›       Become more confident

›       Become more proactive

›       Communicate more confidently and effectively with your manager, colleagues and other departments

›       Deal with the difficulties and pressures of working in a modern office

›       Prioritize between urgent and important tasks

›       Plan, Organize and manage time more effectively

›       Present yourself more confidently and efficiently

›       Write, email and use the phone more professionally and effectively

PROGRAM'S ATTENDEES

›       Administrative Professionals

›       Secretaries

›       Personal Assistants

›       Administrative Executives

›       PA’s and Secretaries who are confident in their current position

›       Secretaries and Administrators wanting to raise their efficiency levels improve their effectiveness and develop skills that will help their career-development

›       People working in an office role supporting management and/or working in project teams

›       Anyone wanting to develop their practical skills and personal strengths to help them succeed in an office environment

›       All office personnel would find this program highly beneficial, including administrators, PA's and secretaries.

PROGRAM'S OUTLINE

SETTING THE SCENE, ASSESSING EXISTING SKILLS, TIME MANAGEMENT

›       General introduction

›       Assessing prior skills and knowledge

›       Competencies required

›       Perceptions, attitudes and beliefs

›       Learning styles / thinking styles

›       Time management skills

›       Time management group activity

ORGANIZING & PLANNING

›       Managing workflow

›       Techniques for organizing and planning – brainstorming, SWOT analysis, goal setting, setting SMART objectives

›       Group activity

›       Mind mapping

›       Video

›       Group activity – mind mapping exercise

›       Managing meetings

COMMUNICATION SKILLS

›       Understanding assertiveness

›       Group activity on assertiveness

›       Listening and questioning skills

›       Group activity on listening effectively

›       Body language

›       Group activity on body language

TEAM WORKING

›       Conflict management

›       Dealing with difficult people

›       Managing upwards

›       Stress management

›       Group team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

PRESENTATION SKILLS

›       Telephone skills

›       Writing skills

›       Email etiquette

›       Presentation skills

›       Group exercise

›       Review of the week

ADDITIONAL DETAILS