ASM0007 | Enhanced Skills & Competencies for Administrators & Secretaries

Start End Duration Venue Fees
03 Feb 2020 14 Feb 2020 2 Weeks Istanbul $7,300 Register
15 Jun 2020 26 Jun 2020 2 Weeks London $7,900 Register
16 Mar 2020 27 Mar 2020 2 Weeks California $10,000 Register
16 Aug 2020 27 Aug 2020 2 Weeks Dubai $6,900 Register
19 Apr 2020 30 Apr 2020 2 Weeks Alexandria $6,400 Register
20 Jan 2020 31 Jan 2020 2 Weeks Cape Town $9,000 Register
20 Dec 2020 31 Dec 2020 2 Weeks Abu Dhabi $6,900 Register
23 Nov 2020 04 Dec 2020 2 Weeks Jakarta $8,000 Register
25 May 2020 05 Jun 2020 2 Weeks Barcelona $7,900 Register
26 Jul 2020 06 Aug 2020 2 Weeks Cairo $6,400 Register
26 Oct 2020 06 Nov 2020 2 Weeks Bangkok $7,500 Register
28 Sep 2020 09 Oct 2020 2 Weeks Kuala Lumpur $7,300 Register


PROGRAM'S BACKGROUND


Delegates attending this program will better appreciate the knowledge, skills and competencies required to fulfill their current and future job/role requirements more effectively. They will be exposed to, and will have the opportunity to practice, sets of competencies that are an essential contribution towards achieving business objectives in a cost effective manner. They will have a better understanding of other people’s needs, perspectives, and how they may support and work with them to the benefit of all. The organization will see the benefits of integrating such fundamental behaviors towards the provision on an enhanced service and support to their line managers, colleagues and customers.

Attendance on this high level program will result in individuals being exposed to senior support staff from a wide range of organizations thereby creating a network of contacts. They will be introduced to a range of interpersonal and organizational competencies required to achieve superior performance in their support roles. This program rapidly develops the key skills and knowledge that enables new and developing office professionals to maximize their contribution in the workplace. The program shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization’s goals.

PROGRAM'S OBJECTIVES


This Program’s Attendees Will Be More Able To:

›       Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace

›       Become more confident

›       Become more proactive

›       Communicate more confidently and effectively with your manager, colleagues and other departments

›       Deal with the difficulties and pressures of working in a modern office

›       Prioritize between urgent and important tasks

›       Plan, Organize and manage time more effectively

›       Present yourself more confidently and efficiently

›       Write, email and use the phone more professionally and effectively

PROGRAM'S ATTENDEES


›       Administrative Professionals

›       Secretaries

›       Personal Assistants

›       Administrative Executives

›       PA’s and Secretaries who are confident in their current position

›       Secretaries and Administrators wanting to raise their efficiency levels improve their effectiveness and develop skills that will help their career-development

›       People working in an office role supporting management and/or working in project teams

›       Anyone wanting to develop their practical skills and personal strengths to help them succeed in an office environment

›       All office personnel would find this program highly beneficial, including administrators, PA's and secretaries.

PROGRAM'S OUTLINE


SETTING THE SCENE, ASSESSING EXISTING SKILLS, TIME MANAGEMENT

›       General introduction

›       Assessing prior skills and knowledge

›       Competencies required

›       Perceptions, attitudes and beliefs

›       Learning styles / thinking styles

›       Time management skills

›       Time management group activity

ORGANIZING & PLANNING

›       Managing workflow

›       Techniques for organizing and planning – brainstorming, SWOT analysis, goal setting, setting SMART objectives

›       Group activity

›       Mind mapping

›       Video

›       Group activity – mind mapping exercise

›       Managing meetings

COMMUNICATION SKILLS

›       Understanding assertiveness

›       Group activity on assertiveness

›       Listening and questioning skills

›       Group activity on listening effectively

›       Body language

›       Group activity on body language

TEAM WORKING

›       Conflict management

›       Dealing with difficult people

›       Managing upwards

›       Stress management

›       Group team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

PRESENTATION SKILLS

›       Telephone skills

›       Writing skills

›       Email etiquette

›       Presentation skills

›       Group exercise

›       Review of the week

ADDITIONAL DETAILS




Pioneers is a registered trademark © 2008-2018
Material published by Pioneers shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination; downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
P.O. Box 11111,
Ibn Al-Hakam Square, Helmyat El-Zaytoon, Cairo, Egypt
Tel: 002 01117866099 | 01117864455, Email: info@pioneerscenter.com
 

Benefits to Organization

1. The candidates will become competent, effective and productive on their jobs. This training program is useful for:
        · Competency building where existing employee is promoted or planned to be promoted.
        · Technical knowledge, skills and competencies.
        · Needs and expectations of the stakeholders/ customers both internal and external.
        · Opportunities to exceed stakeholder/ customer expectations.
2. Create a pool of trained manpower that can cost-effectively spread the knowledge to large number of employees inside the organization.
3. Our facilitators often act as mentors for your trained employees and thus provide a most effective way to ensure effective competency development and application by your motivated staff.
4. We adopted a one-to-one approach that can provide more room for your employees to work at their own pace and address individual needs more freely.

Benefits to the Individuals

1. The candidates will gain a multi-discipline understanding of the subject matter.
2. Have an individual action plan to take away that will help the candidates make a difference in their organizations. This will add value to the expertise and experience of the candidates’.
3. Be more able to enhance job satisfaction and reduce wasted time and effort.
4. Ensure that the candidates will know and appreciate the strategic imperatives that drive the organization's efforts in their relevant job area.
5. Be more able to align your roles and job requirements with the organization’s mission and vision.
6. Be more able to meet your deadlines and tasks and successfully complete any scorecard in a timely fashion.

Additional Benefits

1. Good & best industry practices.
2. Checklist approach for ease of understanding and practical application.
3. Latest technologies including information technology, quality assurance and methodology.
4. Quality assurance and quality improvement incorporated in each program.
5. One-to-one approach and small groups will lead to learner-centered environment.
6. Experienced and qualified instructors both academically and in practice.
7. Customized programs to meet and suit individual training needs.
8. Letters of recommendation for the exceptional performers.

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