PROGRAM'S BACKGROUND

As managers are promoted into new positions of more responsibility they discover very quickly that a new set of leadership and management skills are required in addition to the knowledge and task skills gained from their experience in their previous positions. This program will provide you with the foundation in leadership and management skills necessary for success in your position. You will be able to:

›       Enhance your leadership and management skills

›       Effectively balance the roles of a productive manager

›       Motivate and coach your people for effective performance

›       Delegate the workload effectively and efficiently 

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Recognize the difference between managing and leading

›       Develop their skills of managing and leading

›       Devise a strategy to help manage their boss

›       Discover a variety of communication styles to effectively cope with different situations

›       Study the art of motivating employees

›       Consider methods for conducting effective performance appraisals with their staff

›       Create a plan of action to implement in their organization 

PROGRAM'S ATTENDEES

›       Newly promoted members of the management team

›       Technical staff planning to transition to a management position

›       Supervisors seeking to develop their supervisory skills

›       Team leaders interested in further management development

›       Managers interested in evaluating their current skill set

›       Managers seeking to enhance their managerial skills 

PROGRAM'S OUTLINE

THE ROLE & RESPONSIBILITY OF A MANAGER

›       What is management about?

›       The roles of management

›       Characteristics of an ideal manager

›       Barriers to effective management

›       Making effective decisions

›       Managing the relationship with your boss

COMMUNICATING & ACTIVE LISTENING

›       Examining the different ways we communicate

›       Identifying obstacles to communication

›       Devising a strategy for effective communication

›       Active Listening-what is it?

›       Developing active listening skills

›       Using the right questions to get the right answers

MOTIVATING & COACHING YOUR STAFF

›       Theories of Motivation-Maslow, Taylor, Hertzberg

›       The manager’s role in motivating others

›       Achieving the balance in reward vs. punishment

›       Developing your coaching skills

›       Strengthening you assets

›       Dealing with poor performers

DELEGATING & EMPOWERING YOUR PEOPLE

›       Obtaining the benefits of delegation

›       Overcoming the barriers to delegation

›       Delegation as opposed to abdication

›       Skills of effective delegation

›       Managing authority and responsibility

›       Developing a delegation action plan

THE PERFORMANCE REVIEW

›       Setting goals and program outcomes for your staff

›       Conducting the performance review

›       Obtaining the benefits of effective appraisal

›       Dealing with objective and subjective criteria

›       Managing disciplinary action

›       Appraising yourself for advancement 

ADDITIONAL DETAILS