PROGRAM'S BACKGROUND

Supervision plays a vital role necessary to implement the owners' business objectives and achieve stability and growth. Supervisor’s role helps the administration of business policies carried out by the senior management, their immediate staff, and everybody else who possesses authority delegated by people with supervisory responsibility.

Supervisors, as leaders, play a vital role necessary to implement an organization’s business objectives and achieve stability and growth. Leadership role helps the implementation of business policies established by the senior management, their immediate staff, and everybody else who possesses authority delegated by people with leadership responsibility. This program answers many questions concerning leading people such as: What is leadership? How does leadership differ from management? What should the role of a leader be? What are the traits of excellent leader? How should the behaviors and styles of a leader be? 

PROGRAM'S OBJECTIVES

and styles of a leader be?

This Program’s Attendees Will Be More Able To:

›       Recognize the leadership professional role and responsibilities

›       Be familiar with and practice key leadership skills

›       Apply leadership skills, tools and techniques to practical situations

›       Prepare an action plan to implement on return to your work base.

›       Understand their own organization and the business environment within which it operates

›       Recognize their supervisory professional role and responsibilities as part of the management team

›       Be familiar with the principles and processes of performance management

›       Set up and measure SMART objectives and assess performance

›       Effectively communicate with employees, peers, and managers

›       Adopt a systemic approach to motivating staff under your control

›       Be familiar with strategies for dealing with organizational change and development process

›       Be familiar with problem solving and decision-making processes, methods and techniques, and associated risks

›       Prepare an action plan to implement on return to work.

PROGRAM'S ATTENDEES

›       Managers, Supervisors, First Line Managers, Team Leaders and anyone who will ever need to manage others, either socially or commercially.

›       Anyone who are responsible for the development and implementation of organizational policies, goals and strategies

›       Anyone who is involved in managing human resource and deal with their day-to-day issues in any organizational context

›       Anyone who does have to set up goals and objectives and measure performance of others

›       Anyone who is involved in managing human resource issues in any organizational context. 

PROGRAM'S OUTLINE

THE ROLE OF A LEADER

›       Clarifying your priorities

›       Leadership and management

›       Assessing your leadership potential

›       The manager’s / leader’s job

›       The TCM Leader

›       Thinking (Planning)

THE ROLE & FUNCTIONS OF THE SUPERVISOR

›       Clarifying responsibilities

›       Definition of a supervisor

›       The role of a supervisor

›       The responsibilities of a supervisor

COMMUNICATION

›       Types and advantages of communication

›       Fact finding skills

›       Barriers to active listening

›       The fact finding process

MOTIVATION

›       Motivation drives and motives

›       Motivation-hygiene theory

›       Job satisfaction

›       Motivating your team

›       Dealing with bad news positively

LEADERSHIP STYLES

›       Traits of excellent leader

›       Leadership styles

›       Leadership behavior & styles

›       Leadership style preferences

›       Contingent leadership

MANAGING FOR HIGH PERFORMANCE

›       Performance management

›       Setting expectations and goals

›       Giving positive feedback

›       Handling performance problems effectively

›       Supervising with flexibility

COMMUNICATING WITH OTHERS PROACTIVELY

›       Building interdependent relationships

›       Communicating one-on-one with employees

›       Communicating with a team

›       Communicating every day with others

›       Communicating with your manager

COACHING FOR EXCELLENCE

›       The changing playing field

›       The best and worst supervisors

›       The coaching process

›       Strategies for effective coaching

DEALING WITH CHANGE POSITIVELY

›       A new paradigm

›       Organizational change

›       The impact of change

›       Communicating change effectively

›       Change-management skills

›       Brainstorming change ideas

›       Problem solving techniques

›       Strategies for managing change

ADDITIONAL DETAILS