PROGRAM'S BACKGROUND

For any type of supervisor, there are a number of basic supervisory skills that you need to follow as a set of rules. From writing performance reviews, to motivating employees, to effective communication skills, to giving and receiving feedback, you need a set of skills to draw upon in your job. More than just basic skills, many current supervisors often need a refresher on their skills to handle their employees on a regular basis, or to grow in their supervisory role.

Supervision plays a vital role necessary to implement an organization’s business objectives to achieve stability and growth. Supervisory role helps the implementation of business policies and strategies established by the senior management, their immediate staff, and everybody else who possesses authority delegated by people with management responsibility. This program has been designed for practicing or aspiring supervisors and team leaders to consider the skills and behaviors required by the role and to begin the process of developing these skills.

›       Identify the key skills and competencies required by a competent supervisor/team leader

›       How to lead and develop your team

›       How to communicate effectively

›       Effective ways of managing performance for you and your team

›       Managing your time to maximize success 

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Develop their understanding of the skills and behaviors required by the supervisor manager

›       Develop an understanding of different approaches to management, including leadership styles

›       Learn how to performance manage teams and individuals

›       Understand how to manage and develop teams

›       Review time management and prioritization techniques

›       Plan your own continuous professional development

›       Understand their own organization and the business environment within which it operates

›       Recognize their supervisory professional role and responsibilities as part of the management team

›       Be familiar with the principles and processes of performance management

›       Set up and measure SMART objectives and assess performance

›       Effectively communicate with employees, peers, and managers

›       Adopt a systemic approach to motivating staff under their control

›       Be familiar with strategies for dealing with organizational change and development process

›       Be familiar with problem solving and decision-making processes, methods and techniques, and associated risks

›       Prepare an action plan to implement on return to work

›       Managers, Supervisors, First Line Managers, Team Leaders and anyone who will ever need to manage others, either socially or commercially

›       Anyone who does have to set up goals and objectives and measure performance of others

›       Anyone who is involved in managing human resource and deal with their day to day issues in any organizational context

PROGRAM'S ATTENDEES

›       Team Leaders & Directors

›       Superintendents & Departmental Managers

›       Supervisors & General Supervisors

›       HR & Management Professionals

›       Senior Personnel & Front Line Supervisors

›       Project Managers, Project Engineers & Planners

›       Strategic Planning Personnel

›       Presidents and Vice Presidents

›       Executives & OE Champions

›       Key Personnel & Professionals at all levels who want to become effective at coaching and motivating others

PROGRAM'S OUTLINE

INTRODUCTION & OBJECTIVES

›       Reviewing the role of the competent supervisor or team leader

›       Identifying the skills and competencies required by the role

›       Reviewing personal performance and building a professional development plan based upon these requirements

THE ROLE OF THE SUPERVISOR

›       Clarifying responsibilities

›       Definition of a supervisor

›       The role of a supervisor

›       The responsibilities of a supervisor

ESTABLISHING THE DIFFERENCE BETWEEN MANAGEMENT & LEADERSHIP

›       Reviewing alternative approaches to management

›       Establishing your own management style

›       Management style and motivation

›       Considering the impact your leadership and management style has on your team

UNDERSTANDING THE PERFORMANCE MANAGEMENT CYCLE

›       Identifying and agreeing individual and team objectives

›       Ensuring everything is in place for excellent performance

›       How to monitor performance

›       Reviewing performance

›       Motivating your team through performance feedback

IDENTIFYING YOUR ROLE WITHIN THE TEAM OR GROUP

›       Understanding the difference between a group and a team

›       Identifying stages of team development

›       Different team roles and their contribution to a successful team

IDENTIFYING THOSE ISSUES WHICH STEAL YOUR TIME

›       Understanding the difference between urgent and important

›       Techniques for managing your time to increase your success

›       Assertiveness and learning to say no

MANAGING FOR HIGH PERFORMANCE – TEAM MOTIVATION

›       Performance management

›       Setting expectations and goals

›       Giving positive feedback

›       Handling performance problems effectively – counseling or disciplinary?

›       Supervising with flexibility.

COMMUNICATING PROACTIVELY

›       Building interdependent relationships

›       Communicating one-on-one with employees

›       Delegating tasks

›       Communicating with a team

›       Communicating every day with others

›       Communicating with your manager

COACHING FOR EXCELLENCE

›       The changing playing field

›       The best and worst supervisors

›       The coaching process

›       Strategies for effective coaching

DEALING WITH CHANGE POSITIVELY

›       A new paradigm

›       Organizational change

›       The impact of change

›       Change-management tools and techniques

›       Strategies for managing change

ADDITIONAL DETAILS