PROGRAM'S BACKGROUND

Attendance on this program will expose participants to a variety of personal and organizational development skills, knowledge and competences designed to improve the effectiveness of individuals in the workplace and their working relationships with colleagues and clients.

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results and respect from superiors and the executive team. This program will be useful to you by:

›       Presenting you with an additional set of competences to add to your skills portfolio

›       By using interactive team and group exercises to practice the skills learned

›       By presenting a series of video’s to supplement the theories & learning presented

›       Interaction with fellow students from a variety of different organizations for learning & networking

›       By developing your skills and capabilities for the future

›       By concentration on developing your people and social skills

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Create opportunities for your personal development and accepting the challenges when they arise

›       Manage yourself, your subordinates, your colleagues and your boss more effectively

›       Develop the competence & managerial aspects of your role

›       Improve your confidence, assertiveness and communication skills

›       Manage the stress and pressure in an increasingly challenging environment

›       Understand your own and others personality & its effect on behavior

›       Make better and more effective decisions

›       Communicate better with a wide range of people

›       Negotiate with other more effectively

›       Use a variety of time tools effectively

›       Motivate yourself and others How to analyze your performance for future development opportunities

PROGRAM'S ATTENDEES

›       Administrative Professionals

›       Secretaries

›       Personal Assistants

›       Administrative Executives

›       PA’s and Secretaries who are confident in their current position

›       Those who wish to be more proactive grow in their position and take on more management responsibility

›       PA’s and Secretaries who wish to increase their portfolio of skills and competences

›       Senior Administrators who wish to improve their effectiveness or promotional prospects

PROGRAM'S OUTLINE

DEFINING & DEVELOPING THE ROLE

›       The Executive PA – your vital partnership with management

›       Defining the responsibilities and authority of your role. Biases & prejudice

›       Identifying ways of broadening your role and creating opportunities to increase your responsibilities

›       Developing the managerial aspects of your role – essential management skills Planning for development – identifying and overcoming barriers to your success

›       Understanding your own and others personality & subsequent behavior

›       Team Exercise

EFFECTIVE COMMUNICATION

›       Interacting with others and networking for success – getting yourself seen and heard

›       Developing and advancing your relationship with your manager/director

›       Improving your communication skills – negotiating, influencing, persuading and delegating

›       Individual, Team & Group exercise on Consensus

DEVELOPING CONFIDENCE

›       Trusting your initiative and judgment

›       Saying "no" constructively

›       Problem Solving & Decision making tools

›       Team roles and interaction with others

›       Video Presentation Skills

›       Individual & Team Exercise

DEVELOPING & IMPROVING KEY SKILLS

›       Improving your confidence and assertiveness

›       Practicing effective time management skills

›       Concentrating, thinking, listening and making decisions under pressure

›       Conflict Management

›       Improving your memory

›       Video Conflict Management

›       Team Exercise & Leadership Practice Building/Tower Exercise

GETTING RESULTS

›       Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss

›       Achieving results through others

›       Managing stress and pressure that comes with change and challenge

›       Measuring your performance based on objectives, standards, responsibilities set and achieved

›       Preparing for your development

›       Action planning

›       Group Exercise

ADDITIONAL DETAILS