PROGRAM'S BACKGROUND

The purpose of the program is to enable HR and Personnel Officers; Employee Relations Staff; Line Managers and Team Leaders to create and manage a working environment in which all staff are able to contribute to their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively. Attention will also be paid to the policies which will help employees achieve and maintain acceptable standards of conduct and performance and to ensure fair and consistent treatment of all.

PROGRAM'S OBJECTIVES

This Program’s Attendees Will Be More Able To:

›       Understand the core rationale of Employee Relations

›       Know how to operate the psychological contract

›       Be able to relate the role of ER to the role of the Managers, Supervisor and Team Leader

›       Know how to manage change

›       Be able to deal with performance problems and solutions

›       Be able to deal with conduct problems and solutions

›       Be able to modify the behavior of employees

›       Be able to influence the behavior of managers and team leaders

›       Be able to operate disciplinary procedures

›       Be able to conduct effective disciplinary interviews

›       Understand and operate the grievance procedure

›       Know how to manage absence

›       Understand the role of an employee assistance program

›       Know the difference between leadership and management 

PROGRAM'S ATTENDEES

›       HR Personnel

›       HR, Specialists, Generalists

›       HR Coordinators & Officers

›       All Training Managers and Professionals

›       Senior Training Administrators

›       HR Management and Professionals with an interest in training

›       Succession Planers and those responsible for people development

›       HR practitioners and line-professionals

›       Professionals with an interest in people management and development

›       Line Managers with an interest in HR

›       Those who wish to move into HR management

›       Anyone who desires to learn modern techniques that will assist them in helping improve employees’ performance using coaching, correcting and counseling techniques

›       The program is appropriate for those who are responsible for managing any type of person, group or team or those who want to learn some skills to be able to better manage their work. The program will benefit anyone who desires to develop more productive improvement and human interaction skills that will improve performance

PROGRAM'S OUTLINE

THE CORE ROLE OF EMPLOYEE RELATIONS

›       The Context

›       Change Management

›       ER and Nationalization

›       Understanding the Rationale of ER

›       The Core Role of ER

›       The distinction between the role of ER and the role of the Manager

›       The Impact on Policies and Procedures

›       Change Agent and Employee Champion

›       The Psychological Contract

THE ER FUNCTION IN PRACTICE

›       Communications

›       Team Briefing

›       Consultation

›       Discipline- Gross misconduct

›       Discipline - poor performance

›       Appeals

›       Handling sickness absence

›       Return to work interviews

›       Notification Rules

›       Trigger Mechanisms

SUPPORTING THE MANAGER, SUPERVISOR OR TEAM LEADER

›       Grievances

›       Conducting the Grievance Interview

›       Management’s right to manage

›       Equal Opportunities

›       Discrimination

›       Harassment and Bullying

›       Motivation

MANAGING PERFORMANCE, COUNSELING, PROVIDING EMPLOYEE ASSISTANCE

›       The performance management process

›       Giving Feedback

›       Coaching

›       Counseling - Managers and Supervisors

›       Counseling staff

›       Employee Assistance Programs

GETTING THE BEST FROM PEOPLE

›       Getting the best from People

›       Leading Vs. Managing

›       Leadership Competencies

›       Personal Development Planning

ADDITIONAL DETAILS